What Information We Hold and Why
When you create an account, we collect your name, email address, mobile number and the wallet identifier you use — whether that is your bKash number, Nagad account or Rocket mobile banking reference. We record this to verify your identity and process withdrawals accurately. Each time
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you make a deposit or request a payout, our system logs the transaction reference, amount and timestamp against your account wallet. We do not store your full bKash PIN or Nagad security code at any point; only the transaction confirmation token is retained. Device data —
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your browser type, IP address and approximate region — is collected to detect unusual login patterns and protect your account from unauthorised access. If you contact our support team, the conversation record is stored so follow-up queries can be handled without you repeating the same details.
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We keep this data only for as long as your account is active or as required under applicable law. Availability of our services, and how data rules apply to you, depends on your local law and the eligible regions we operate in.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.